Shipping & Returns Policy
Brooklyn Brigade offers complimentary ground shipping on all orders over $75.00 within the contiguous United States. Flat fee shipping rates are offered for expedited shipping. Currently, we do not ship internationally or to Hawaii, Alaska, and U.S. territories.
SHIPPING METHODS & RATES
Products purchased on brooklynbrigade.us are shipped via UPS, within the contiguous 48 states. Below are the delivery estimates which do not include order processing time.
- UPS FREE GROUND - Free for orders over $75.00. Delivery in 5-7 business days
- UPS FLAT GROUND - Delivery in 5-7 business days for a flat rate of $10.00
- UPS 3 DAY - Delivery in 3 business days for a flat rate of $25.00
- UPS 2 DAY - Delivery in 2 business days for a flat rate of $45.00
- UPS NEXT DAY - Delivery by the next business day for a flat rate of $65.00
Note that orders shipped to a PO box can only be shipped ground using SurePost.
Orders are typically shipped within 1 business day. Depending on peak times, it can take up to 3 business days. If an order is placed after 3pm EST, the processing time will begin the next day. If an order is placed on Friday after 3pm EST, the processing time will begin on the following Monday. Once dispatched, it will follow the estimated delivery times stated in the Shipping Methods & Rates section. Brooklyn Brigade not responsible for any delays caused by destination customs clearance processes.
Brooklyn Brigade business hours are Monday-Friday, 9:00am - 5:00pm EST, excluding U.S. federal holidays. Brooklyn Brigade does not ship items on the weekends (Saturday and Sunday). Our warehouse is also closed on the following holidays:
- Memorial Day
- Fourth of July
- Labor Day
- The day after Thanksgiving
- New Year's Day
ORDER CANCELLATION OR MODIFICATION
Within 60 minutes of your order confirmation, you can modify your order and shipping details. Please use our Contact Form, including the Order # and comments for changes. Any changes made must reflect the same order value.
For cancellations, we will issue a refund and you will receive an email confirmation. Refunds take 5-10 business days to return to your charged account depending on your provider.
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. We do not include signature requirements for our shipments. Therefore, you agree to our terms and conditions, and take fully responsibility for any loss or damage that may occur.
For shipments that have been damaged, lost in transit, missing or stolen package, please use our Contact Form. We want to make this right! Please allow our customer experience team 1 business day to review the claim and reply with follow-up instructions.
Once shipped, you will receive a shipment confirmation email with a tracking number. You can also track the status of your order by signing into My Account and checking Order Status. Sign in or register HERE.
RETURNS & EXCHANGES
We accept returns 30 days after purchase. To be eligible for a full refund return or exchange, your item must be unused, unworn, not washed, or not altered in any way. It must be in its original packaging and have all the original hang tags attached. Final sale or sale items (prices ending in $0.90) cannot be returned. There is only 1 return request per order. Please note that original shipping is non-refundable, and returns for refund are subject to a $10.00 restocking fee, which is deducted from the order value.
To initiate the return or exchange process, sign into My Account or follow prompts on our Return/Exchange page. Select your ORDER, then RETURN and complete return form. Our team will review and respond within 1 business day. Once approved, you will be emailed and prompted to download the shipping label and packing slip from the returns portal.
Return for Refund
Once your return is received and inspected, please allow 1-2 business days to notify you of the approval or rejection of your refund.
If you are approved, then your refund including sales tax will be processed, and a credit will automatically be returned to your original method of payment.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Return for Exchange
The exchange must be the same value and the same return item in a different color or size. There is only 1 exchange per order with complimentary domestic ground shipping. This exchange can include multiple items. Additional requests will be treated as a return for refund.
At this time, we only ship the exchanged item once the returned item has been received by our warehouse. Depending on your location, it can take up to 5-10 business days to arrive at our warehouse. Once your return is received and inspected, it takes 1-2 business days to process and ship your exchange via ground shipping and email you the new tracking number. Standard shipping can take 5-10 business days subject to time received and shipment location.
If you require the alternative style, size or color more urgently, we recommend placing a new order and returning your unwanted item(s).
Unaccepted or Rejected Returns
If an item is used, worn, washed, or altered in any way, it will not be accepted, and you will not be eligible for a full refund. Our customer team with follow up with an explanation and images as proof of receipt. Item(s) can be re-shipped and Brooklyn Brigade will cover the cost. In cases where the item is damaged or altered in any way, the following refund deductions are made: 25-50% of product value, $10.00 handling fee and $10.00 damage fee. We try our best to be accommodating and avoid these additional fees.
GIFT RETURN OR EXCHANGES
Yes, you may exchange a gift for store credit valid for one year. You will receive a checkout code that can be applied to your next order. Note that you are subject to cover any cost difference, additional shipping, taxes and import duties. Please reach out using our Contact Form.
We will try our best to make it right! Follow the above return process and make sure to provide images of the damaged product. Note that goods are classified as defective if they are received damaged, or where a manufacturing fault occurs within three (3) months of purchase. Please note that items that are damaged because of general wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our Returns Policy, please reach out using our Contact Form.
For items you wish to return outside of the standard 30-day return policy timeframe, please reach out using our Contact Form. At their discretion, items may be accepted and may be refunded for store credit or credited the current selling price.
REFUSAL OF DELIVERY
If you refuse delivery of any order placed on brooklynbrigade.us, the package will be returned to our shipping facility. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
TAXES & DUTIES
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total merchandise value and shipping charges and displayed on the Order Summary page.
Tax will only be charged on orders shipped to New York and California. Brooklyn Brigade is not required to and does not collect sales or use tax in any other states, however your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by Brooklyn Brigade and pay use tax on those purchases unless exempt under local State law.